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National Accounts


We protect, and grow, your business.

Many local independent distributors know, and fear, the “Friday afternoon call”: a valued, longstanding customer with other sites across the country calls you, and advises that their Head Office is issuing an RFP for an integrated supplier agreement. This means they will soon be converting their business, likely reluctantly, to one of the National Chains.

Your options? Walk away, or initiate your strategy of trying to “back-door” a national supply agreement – neither of which do justice to the relationship you have nurtured with that customer over many years.

But with IDI you, and your customer, have another option!

IDI’s National Account program offers you a unique competitive advantage in the marketplace for nationally-based customers: IDI provides the administrative efficiencies required by your customer’s Head Office, allowing their sites to continue doing business with individual entrepreneurs who are involved in the day-to-day operation of their businesses – an unbeatable combination.

By assembling shareholders, or shareholder teams, to service each customer location, IDI creates a branch network like the National Chains offer, except that IDI can tailor each site’s specific requirements to the strengths of a choice of local shareholders. We technologically support each National Account “shareholder team” with a sophisticated back-end system that can create: electronic punch-out catalogues for site order-entry, centralized billing to Head Offices, dashboard cost-savings reporting, store room staffing, and much, much more!

Through IDI’s National Account program, shareholders not only have a vehicle that helps to protect their business with nationally-based clients, they also have an opportunity to grow their business by being invited to participate in opportunities brought forward by fellow IDI shareholders.

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